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As the entire world moved online during the COVID-19 crisis, the telecommunications industry reacted quickly and creatively to maximise resources. The most innovative telcos pioneered the use of collaboration technologies to keep their field workers safe while meeting unprecedented demand for digital services. Learn how the best telcos reimagined service delivery overnight.
Join Paul Esherwood (ERP.Today) and Graeme Cross (M Group Services) discussing the role technology plays in managing essential infrastructure, and the impact of COVID-19 on this part of the utilities and telecommunications value chain.
2020 was the ‘Year of 5G’ bringing a new era of connectivity, until the global pandemic hit. We changed how we work, socialize and take care of our health, relying more on digital services. Meeting these increased demands requires blazingly fast network speeds and robust connectivity powered by 5G.
Attend this session to learn how to uncover the opportunities to drive greater value for your organization and customers. We will share techniques that will enable you to go back to your teams and colleagues with the ability to quantify value and build a business case for change.
Consumers are increasing expecting the same speed and clarity of service and vendor responsiveness from their utilities providers as they experience with their online shopping, taxi bookings and fast food orders. Learn what steps Energy & Utilities need to take to improve customer experience.
Operating a mixed power generation portfolio, or bringing in new business models such as joint ventures or additional products and services brings new challenges. In this session learn the implications of these initiatives on your maintenance operations, and take away some key tips for success.
As demand for energy increases dramatically and environmental pressure grows, companies need to scale fast, while also investing in a new generation mix, customer centricity or expanding into new markets or service offerings. This brings challenges, but innovative technologies are emerging.