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For industrial equipment companies, the economic downturn has highlighted the need to diversify revenue streams. Forward-thinking companies are starting to explore how they reimagine their products and services to accelerate revenue generation during the recovery and beyond.
The field service organization of tomorrow will be intelligent and automated. Emerging technologies such as IoT, AI and AR/VR will optimize operations and help organizations deliver exceptional experiences. Learn which technologies will help service organizations derive the greatest business value.
2020 was the ‘Year of 5G’ bringing a new era of connectivity, until the global pandemic hit. We changed how we work, socialize and take care of our health, relying more on digital services. Meeting these increased demands requires blazingly fast network speeds and robust connectivity powered by 5G.
Many service organizations struggle to quantify the business value of change, whether it is embracing new business models or investing in new technology. In this workshop, you’ll gain practical advice for how to build a board-ready business case for any change your organization is considering.
Manufacturers are evolving their business models to enable predictive maintenance, reduce energy consumption and prevent unplanned system downtime. Smart manufacturers are leveraging IIOT, big data, AI and AR to embrace servitization. Learn how manufacturers can transform their operations.
Service companies must manage the COVID-19 crisis while also future-proofing their businesses strategy so they are set to thrive as we recover. Discover how Munters balanced business continuity while innovating in ways that will strengthen their position in service as recovery ramps up.
Service has never been more complex. Managing reduced workforces, travel restrictions and new safety precautions for frontline workers is no easy feat. Explore how forward-thinking companies are navigating these challenges, optimizing their field workforces and delivering service excellence.
As we all switch to remote work, the reliance on technology infrastructure grows. So too do the challenges for companies like Park Place Technologies who ensure the uptime of equipment in 58,000 data centers in 150 countries. PPT used 3 tactics to maintain and grow its business during the crisis.
As the entire world moved online during the COVID-19 crisis, the telecommunications industry reacted quickly and creatively to maximise resources. The most innovative telcos pioneered the use of collaboration technologies to keep their field workers safe while meeting unprecedented demand for digital services. Learn how the best telcos reimagined service delivery overnight.
What foundational changes need to take place in your service organization in order to evolve your operating model? How do you build the case for change internally? Hear first-hand experiences from Robin Butler, former Director of Enterprise Field Service at British Telecom (BT), who successfully implemented a new service operating model through skills-blending and workplace transformation. Butler will share key considerations for service transformation for the telecommunications industry and beyond.