Featured sessions
Servitization Workshop - Accelerating Innovation
During our session “The Era of Smart Manufacturing is Here” we discussed the servitization trend. Now it’s time to put servitization into action. Our workshop will showcase how a food packaging equipment manufacturer is using a research framework to understand the importance of embracing servitization.
Embracing Outcomes-Based Service
For industrial equipment companies, the economic downturn has highlighted the need to diversify revenue streams. Forward-thinking companies are starting to explore how they reimagine their products and services to accelerate revenue generation during the recovery and beyond.
Helping Field Service Organizations Unlock the Exponential Value of Emerging Technologies
The field service organization of tomorrow will be intelligent and automated. Emerging technologies such as IoT, AI and AR/VR will optimize operations and help organizations deliver exceptional experiences. Learn which technologies will help service organizations derive the greatest business value.
Covid-19, Connectivity and 5G
2020 was the ‘Year of 5G’ bringing a new era of connectivity, until the global pandemic hit. We changed how we work, socialize and take care of our health, relying more on digital services. Meeting these increased demands requires blazingly fast network speeds and robust connectivity powered by 5G.
Workshop: Build a Business Case for Change in Your Service Organization
Many service organizations struggle to quantify the business value of change, whether it is embracing new business models or investing in new technology. In this workshop, you’ll gain practical advice for how to build a board-ready business case for any change your organization is considering.
The Era of Smart Manufacturing is Here. Time to Embrace Servitization
Manufacturers are evolving their business models to enable predictive maintenance, reduce energy consumption and prevent unplanned system downtime. Smart manufacturers are leveraging IIOT, big data, AI and AR to embrace servitization. Learn how manufacturers can transform their operations.
Tackling Today’s Challenges while Preparing for Servitization
Service companies must manage the COVID-19 crisis while also future-proofing their businesses strategy so they are set to thrive as we recover. Discover how Munters balanced business continuity while innovating in ways that will strengthen their position in service as recovery ramps up.
Field Service Optimization for the New Normal
Service has never been more complex. Managing reduced workforces, travel restrictions and new safety precautions for frontline workers is no easy feat. Explore how forward-thinking companies are navigating these challenges, optimizing their field workforces and delivering service excellence.
From Digital First to Proactive Business Continuity - Thriving Amidst Challenge
As we all switch to remote work, the reliance on technology infrastructure grows. So too do the challenges for companies like Park Place Technologies who ensure the uptime of equipment in 58,000 data centers in 150 countries. PPT used 3 tactics to maintain and grow its business during the crisis.
How the Telecommunications Industry Reimagined Service Delivery Overnight
As the entire world moved online during the COVID-19 crisis, the telecommunications industry reacted quickly and creatively to maximise resources. The most innovative telcos pioneered the use of collaboration technologies to keep their field workers safe while meeting unprecedented demand for digital services. Learn how the best telcos reimagined service delivery overnight.
4 Rules for Successfully Transforming a Service Operating Model
What foundational changes need to take place in your service organization in order to evolve your operating model? How do you build the case for change internally? Hear first-hand experiences from Robin Butler, former Director of Enterprise Field Service at British Telecom (BT), who successfully implemented a new service operating model through skills-blending and workplace transformation. Butler will share key considerations for service transformation for the telecommunications industry and beyond.
